Launceston Adult Mental Health Centre

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The Australian Government is funding a trial of eight adult mental health centres across Australia, with one to be established in each state and territory.

Launceston has been chosen as the location for the Tasmanian centre, which will aim to improve access to mental health and related support services for Tasmanians in the local area; connect care; and reduce demand on hospital emergency departments. It will be a welcoming, safe, and easy-to-identify entry point for adults in distress or crisis who need immediate care, support or information.

Primary Health Tasmania (Tasmania PHN) will be responsible for establishing the Launceston centre.


What kind of service will be available at the centre?

The centre will complement – rather than replace or duplicate – services already provided in the community by connecting people with other local services for ongoing care.

It will provide a welcoming entry point to the mental health system for adults:

  • looking for information/advice regarding their or someone else’s mental health
  • needing short and/or medium-term care while awaiting longer-term care
  • seeking immediate help in times of crisis or distress.

The centre will provide short- to medium-term support (a few weeks to a couple of months) based on clinical judgement and individual need, while helping people access longer term care if needed.

There will be no charge, and appointments won’t be needed.

Beyond these broad principles, it’s really up to the feedback collected during the consultation process to determine what the centre will offer within the scope of the Australian Government’s national service model – an overarching guide given to all Primary Health Networks (PHNs) setting up centres as part of the trial.


Who will work there?

The centre will be staffed by a multidisciplinary workforce, that may include:

  • peer support workers
  • mental health nurses
  • psychologists
  • social workers or other allied health professionals with mental health competency
  • care navigators
  • alcohol and other drug workers
  • Aboriginal health workers.


What needs to happen before the centre can open?

Primary Health Tasmania is leading consultation to collect feedback and insights from community members, service providers and other stakeholders about what they want from a local adult mental health centre.

This feedback will be used to finalise a service model that is designed to meet the community’s specific needs within the parameters of the national service model.

Primary Health Tasmania will also work with key stakeholders to find an appropriate premises for the centre and, through a tender process, a ‘lead agency’ to deliver the centre services on an ongoing basis. Once appointed, the lead agency will be responsible for recruiting the appropriate staff to manage the centre and deliver centre services.


What will the consultation cover?

Certain features of the adult mental health centres have already been prescribed by the national service model. Local consultation will inform other aspects of the centre. This includes things like the types of supports that should be co-located in the centre, and the factors that will affect consumers’, carers’ and providers’ experiences at the centre – such as layout and a philosophy of care model.

Three Tasmanian groups will also help provide advice on development and ongoing delivery of the Launceston centre:

  • a steering group will provide high-level direction and support to ensure the centre is integrated within broader sector reform and service delivery; facilitate access to relevant networks; and help address any issues and barriers identified during development and implementation.
  • a reference group with membership drawn from Launceston organisations and people with lived experience – will help the lead agency develop, design and establish the centre. This group will help ensure a local focus and ownership and to help facilitate partnerships for in-reach and referral.
  • a clinical advisory group with membership drawn from Launceston based clinicians with mental health expertise - will help inform the service design and delivery of the centre, triage and referral pathways in and out of the centre and identify and address issues in relation to establishment and ongoing service delivery.


When will the centre open?

The new centre is expected to open in late 2021. This will come after the period of community consultation (February-April 2021) and recruitment and preparation of the lead agency that will operate the centre (May-October 2021).

The Australian Government is funding a trial of eight adult mental health centres across Australia, with one to be established in each state and territory.

Launceston has been chosen as the location for the Tasmanian centre, which will aim to improve access to mental health and related support services for Tasmanians in the local area; connect care; and reduce demand on hospital emergency departments. It will be a welcoming, safe, and easy-to-identify entry point for adults in distress or crisis who need immediate care, support or information.

Primary Health Tasmania (Tasmania PHN) will be responsible for establishing the Launceston centre.


What kind of service will be available at the centre?

The centre will complement – rather than replace or duplicate – services already provided in the community by connecting people with other local services for ongoing care.

It will provide a welcoming entry point to the mental health system for adults:

  • looking for information/advice regarding their or someone else’s mental health
  • needing short and/or medium-term care while awaiting longer-term care
  • seeking immediate help in times of crisis or distress.

The centre will provide short- to medium-term support (a few weeks to a couple of months) based on clinical judgement and individual need, while helping people access longer term care if needed.

There will be no charge, and appointments won’t be needed.

Beyond these broad principles, it’s really up to the feedback collected during the consultation process to determine what the centre will offer within the scope of the Australian Government’s national service model – an overarching guide given to all Primary Health Networks (PHNs) setting up centres as part of the trial.


Who will work there?

The centre will be staffed by a multidisciplinary workforce, that may include:

  • peer support workers
  • mental health nurses
  • psychologists
  • social workers or other allied health professionals with mental health competency
  • care navigators
  • alcohol and other drug workers
  • Aboriginal health workers.


What needs to happen before the centre can open?

Primary Health Tasmania is leading consultation to collect feedback and insights from community members, service providers and other stakeholders about what they want from a local adult mental health centre.

This feedback will be used to finalise a service model that is designed to meet the community’s specific needs within the parameters of the national service model.

Primary Health Tasmania will also work with key stakeholders to find an appropriate premises for the centre and, through a tender process, a ‘lead agency’ to deliver the centre services on an ongoing basis. Once appointed, the lead agency will be responsible for recruiting the appropriate staff to manage the centre and deliver centre services.


What will the consultation cover?

Certain features of the adult mental health centres have already been prescribed by the national service model. Local consultation will inform other aspects of the centre. This includes things like the types of supports that should be co-located in the centre, and the factors that will affect consumers’, carers’ and providers’ experiences at the centre – such as layout and a philosophy of care model.

Three Tasmanian groups will also help provide advice on development and ongoing delivery of the Launceston centre:

  • a steering group will provide high-level direction and support to ensure the centre is integrated within broader sector reform and service delivery; facilitate access to relevant networks; and help address any issues and barriers identified during development and implementation.
  • a reference group with membership drawn from Launceston organisations and people with lived experience – will help the lead agency develop, design and establish the centre. This group will help ensure a local focus and ownership and to help facilitate partnerships for in-reach and referral.
  • a clinical advisory group with membership drawn from Launceston based clinicians with mental health expertise - will help inform the service design and delivery of the centre, triage and referral pathways in and out of the centre and identify and address issues in relation to establishment and ongoing service delivery.


When will the centre open?

The new centre is expected to open in late 2021. This will come after the period of community consultation (February-April 2021) and recruitment and preparation of the lead agency that will operate the centre (May-October 2021).

  • Launceston information session

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    15 Dec 2020
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    The first step towards opening the Launceston adult mental health centre took place on 15 December 2020 with an information session in Launceston. A copy of Primary Health Tasmania's presentation is available here and from the Document Library. You can can also access a summary of the ideas and suggestions put forward by the attendees here or from the Document Library. The session was the first in a series of consultations to occur in early 2021.

  • Australian Government's national service model

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    27 Jan 2021
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    The Australian Government's 'Service model for adult health centres' document is an overarching guide developed to assist with the setting up of centres as part of the trial.